The website www.lebolegioiellishop.it is owned by Spazio Lebole srl, with registered office in Arezzo (ITALY) via Margaritone n 27/A 52100 Arezzo. These general terms and conditions apply to the relationship between Spazio Lebole srl and its customers for the purchase of Lebole Gioielli's products available on the Website for this purpose.
For the purposes of these Terms and Conditions, by Customer we refer exclusively to the consumer, ie a natural person who buys goods for purposes outside his trade, business or professional activities. The purchase of the product is governed by Italian law.
Purchase agreement - Parts
This website, intended to the on-line sale of products, is managed by Spazio Lebole srl.
Any complaint or claim during the warranty period has to be sent to the above-mentioned company.
For any problem, our customer service can be contacted by email at email@example.com or by phone at +39 0575 -1650371 from Monday to Friday, from 10 to 12 and from 14 to 17.
The photographs illustrating the products, in most cases do not depict items identical to those that will be shipped as specified in the product sheet. Some of our collections are made up of unique pieces that are then always different. The majority of products on offer is available until stocks are exhausted. Consequently, in any case the company does guarantee the maintenance of the products on sale for a predetermined period of time. All customers' complaints about the order and the delivery of an unavailable item will be considered unfounded.
Purchase agreement - Conclusions
All orders received through our website constitute a binding offer for the conclusion of a purchase agreement with www.lebolegioiellishop.it. The purchase contract is binding and effective only when an order confirmation will be sent by Lebole Gioielli, via the website, by e-mail. Lebole Gioielli reserves the right to refuse or cancel a customer's order in the event of its insolvency or false order payments for an old shipping or a problem with the payment of an old order. The data indicated by the client during the compilation of information regarding his/her order are solely the responsibility of the client himself/herself. Lebole Gioielli can not be held responsible for mistakes made by a customer while entering the delivery information of his/her order (delivery address, billing address) nor for shipping delays and deliver problems due to these mistakes.
Reservation of order execution in case of unavailable products
If ordered products are not available within 30 days from the date of the order, we reserve the right to terminate the purchase agreement even if the order confirmation has already been sent. In case of termination of the above-mentioned contract, Lebole Gioielli will immediately send you a notice and refund the amount already paid for the products concerned.
Prices and additional costs
The information on prices and products available on our website are subject to modifications without notice. The price that will be applied will be the one indicated on our website at the date of the order.
Prices are in Euro (€). Shipping costs are charged to the customer with the exception of specific clauses stated when concluding the purchase agreement. The different shipping options (including their rates) are indicated during the order process and specified at the time of the summary of the same. The payment of the full price must be made when placing the order, unless specified otherwise during the order process and as indicated in the invoice. For shipping outside the Italian territory, taxes and customs formalities are sole responsibility of the customer, unless otherwise indicated. The customer is responsible to check the possibility of importing the ordered products in the country of shipment.
The price billed to the customer is the amount stated in the order confirmation. Products' price is immediately payable through the payment methods indicated on the site at the time of the order. In case of payment by credit card, the order confirmed by the customer will be considered as confirmed only upon approval of the transaction by the bank payment centre. If the transaction is refused by the bank payment centre, the order will be automatically cancelled and the customer informed by e-mail.
Delivery and reservation of title
After the order confirmation and subject to the completion of the order payment Lebole Gioielli undertakes to deliver under its responsibility the ordered products to the customer's delivery address, within one to five working days for Italy. For other countries, delivery times will be specified at time of purchase. All products ordered on the website www.lebolegioiellishop.it are intended for the personal use of clients or recipients mentioned in the delivery address, to whom it is expressly forbidden to make a partial or total resale of the products. The shipment will be carried out and followed by Arezzo Sped. Any shipping delays attributable to the carrier or www.lebolegioiellishop.it not entitle the customer to cancel the purchase agreement or demand for damages or interest. The ordered products are transported at the risk of the recipient. In the event that one or more ordered products are missing or damaged the customer or recipient should communicate it to the carrier at the delivery. In the event of any apparent defect, the customer benefits from the right of cancellation under the conditions provided by law. The following are considered as cases of force majeure and therefore likely to raise from shipping obligations of www.lebolegioiellishop.it: war, invasion, fire, strikes, accidents and the impossibility of being supplied. Depending on the availability of ordered products, an order may be made ??up of more than one shipments to the customer. Should the customer wish that the products are shipped to different addresses; separate orders will be necessary, one for each shipping address.
Right of termination of the purchase agreement
You always have the right to cancel your order within 15 days without giving any reason. The withdrawal period starts from the day of delivery of your order. You can return your order within 15 days, starting from the day of receipt of the package.
If you wish to return products, your package will be collected at home or you can send it back to SPAZIO LEBOLE VIA MARGARITONE N 27 52100 AREZZO. The return must concern new items in their original packaging accompanied by all their accessories. Items returned incomplete, deteriorated, damaged or dirty will not be reacquired. In case of abnormal or abusive returns, www.lebolegioielli.it reserves the right to refuse an additional order. If you want the package to be picked up at home you will have to pay € 5 to the courier, in case you decide to send the package back to the company the costs will be at your charge and you will not be charged any additional cost. Do not forget to include your contact details in the package so we can contact you when we receive it. Before proceeding with the shipment of the products you must write to firstname.lastname@example.org. For shipping abroad shipping costs vary from country to country, write to email@example.com and we will inform you about it.
If you have received a failed or incorrect product, shipping costs will be at our expense.
The refund of the return will be charged within 15 working days of receipt of the same, insert your bank details inside the package or send them by e-mail to firstname.lastname@example.org. If you paid by credit card, bank transfer or cash, the return will be by bank transfer, if you paid with PayPal the return of the money will be through the same.
Personal Data Protection
All Personal data provided by the Customer will be treated in full respect of privacy regulations.
In particular, SPAZIO LEBOLE S.r.l. - established in VIA MARGARITONE , 27, 52100 AREZZO, owner of the website LEBOLEGIOIELLI.IT - claims to use any personal data voluntarily provided by the customer, according to legislative decree no. n. 196 of 30 June 2003 ("Personal Data Protection Code") which provides for the protection of persons and other subjects with respect to the processing of their personal data.
Under the above-mentioned legislation, such data processing will be based on principles of correctness, lawfulness and transparency and the protection of Customer's privacy and rights. And, to that end, Spazio Lebole will not spread on the network or transfer to third parties customers' personal data, without prejudice to any legal requirements and technical needs related to the provision and management of the e-commerce service. The data controller is the legal representative of Spazio Lebole S.r.l., in the person of Barbara Lebole.
Data treatment will be achieved with the aid of IT tools by the Owner and his/her appointed operators. It is aimed to provide for requested services, sale of goods, compilation of statistics on the use of these services and - if this has been specifically authorized - sending promotional information, either in digital or paper format (if paper format is available).
The provision of data by the Customer is required to give effect to the commercial activity and the refusal to provide such data involves the non-performance of the purchase agreement.
At any moment the customer can ask for the free verification, cancellation, or modification of his/her data, or receive the list of processors, writing an email to email@example.com or by written communication addressed to Spazio LEBOLE SRL, Via Margaritone 27, 52100 AREZZO - ITALY.
In addition to comply with all obligations under the Legislative Decree no. 196/2003, Spazio Lebole also ensures the utmost attention to data protection from fraudulent access and the immediate cancellation from its lists in response to a request by the Customer, who will exercise in any time his/her rights against the data controller, in accordance with Article 7 of the Legislative Decree 196/2003, reproduced in full: below
Degislative Decree no. 196/2003,
Art. 7 - Right of access to personal data and other rights
1. The person concerned has the right to obtain confirmation of the existence or not of personal data concerning him/her, even if not yet recorded, and their communication in intelligible form.
2. The person concerned has the right to obtain information on:
a) the source of personal data;
b) the purposes and methods of their treatment;
c) the logic applied in the event of their treatment with the aid of electronic instruments;
d) the identity of the owner, managers and the representative appointed under article 5, paragraph 2;
e) the subjects or categories of subjects to whom these personal data may be communicated or who can learn about them as representative appointed in a given State, managers or agents.
3. The person concerned has the right to obtain:
a) the updating, correction or, when interested, the integration of data;
b) the cancellation, the transformation into anonymous form or the blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) the certification that the operations mentioned under letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, except where this requirement is impossible or involves the use of means manifestly disproportionate with respect to the protected right.
4. The person concerned has the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data, pertinent for collection purposes;
b) to the processing of personal data concerning the Customer for sending advertising material or direct selling or for carrying out market researches or commercial communication.
All elements of this website, texts, works, illustrations, photos and images reproduced belong to copyright as well as intellectual property throughout the world. They are the exclusive property of Spazio Lebole srl.
For every purchase Spazio Lebole srl. issues an invoice detailing the products, as well as quantities, prices, transport costs and VAT.